Frequently Asked Questions
How do I apply my lashes?
- Place the lash on your eyelid and trim off the excess band.
- After cutting, slightly bend the lash to loosen the band for a comfortable application.
- Apply lash applicator glue and allow 30 seconds to dry.
- Ensure a smooth transition by applying a coat of mascara on your own lashes.
- With a pair of tweezers, gently place the strip while looking down.
- Let the glue slightly dry and squeeze the tweezers to your natural eyelashes.
How do I care for my lashes?
Proper care of 3D Mink Lashes will allow you to re-use them over 25 times! Please be very careful when removing glue so that you won’t damage the band or remove the individual lashes! What you will need: Q-tip, tweezers, bowl of water, and a spooly brush.
- After each use, take a damp q-tip and rub along the lash band to loosen the glue. Excess glue can also be removed using tweezers.
- Soak the lashes in warm water to dissolve the glue or any mascara.
- Brush lashes with spooly brush to separate and remove any excess makeup in the lashes.
- Gently dry the lashes and place back into original container to help retain shape.
What’s the difference between 3D Mink Lashes and synthetic lashes?
The difference between 3D Mink Lashes and synthetic lashes are the quality. Each pair of lashes are durable and can have a long life span. Mink lashes are made of 100% natural mink fur and are cruelty free. They are flexible and lightweight, and with proper care can be used up to 25 times. Mink lashes are considered a premium high end product. Synthetic lashes are not as durable and depending on the brand can only be worn 3-5 times.
Do you ship internationally?
Currently we do not ship internationally. We apologize for the inconvenience!
How do I contact customer service?
You can contact one of our Lash Experts Monday–Friday between 9:00am–5:00pm (CST) at email@example.com or via phone at 901-643-9488
I’m interested in distributing Embellishment Lashes. What’s the first step?
We’re glad you love our lashes! Please email firstname.lastname@example.org for more information on our wholesale program.
I am interested in being an affiliate with Embellishment Lashes. Who should I contact?
Do you love Embellishment Lashes as much as we do? Email email@example.com for more information on our affiliate program.
Do you offer discounts to professional makeup artist?
Yes! We’d love to see you and your clients in our lashes. Email firstname.lastname@example.org for more information on our Professional MUA Program.
Does Embellishment lashes come with lash adhesive?
Embellishment Lashes do not currently come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.
My tracking number is not showing any information. What does this mean?
Tracking is emailed to you as soon as your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours.
Do you offer exchanges or returns?
Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. Please refer to our store policy.